Shipping & Returns
Made to order
Each piece is made just for you.
This means a little extra time before dispatch, but it helps us reduce waste and create more thoughtfully.
Every order is designed in Australia and brought to life by our trusted production partners in the U.S. and Europe.
Delivery timeframe
Shipping usually takes 1 week but can take up to 2 weeks, depending on your location.
You’ll receive tracking details once your order ships.
Delays can occasionally occur due to peak seasons, public holidays, or weather conditions.
Returns
Returns are accepted within 14 days of delivery for items that are unused, unwashed, and in original packaging.
Return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable.
EU Market Information
Age restrictions: For adults
EU Warranty: 2 years
Other compliance information: Meets the lead, bisphenols and phthalates level requirements.
In compliance with the General Product Safety Regulation (GPSR), Oak inc.and SINDEN VENTURES LIMITED ensure that all consumer products offered are safe and meet EU standards. For any product safety related inquiries or concerns, please contact our EU representative atgpsr@sindenventures.com. You can also write to us at123 Main Street, Anytown, CountryorMarkou Evgenikou 11, Mesa Geitonia, 4002, Limassol, Cyprus.